Privacy Policy
How we collect, use, and protect your information
1. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, and payment information when you create an account or make a booking. We also automatically collect certain information when you use our platform, including device information, IP address, browser type, and usage patterns.
2. How We Use Your Information
We use collected information to provide and improve our services, process bookings, communicate with you, and ensure platform security. This includes personalising your experience, sending booking confirmations, and providing customer support.
3. Data Protection
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, or destruction. This includes encryption of data in transit and at rest, regular security audits, and access controls for our team members.
4. Third-Party Services
We may share information with trusted third parties for payment processing (Razorpay), email delivery (AWS SES), and media storage (AWS S3). These partners are contractually obligated to protect your data and use it only for the services they provide to us.
6. Your Rights
You have the right to access, correct, or delete your personal data. You may also object to processing or request data portability. To exercise these rights, contact us at privacy@tripmaadi.com. We will respond to your request within 30 days.
7. Contact
For privacy-related inquiries, contact us at privacy@tripmaadi.com.